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Complaints/warranty

The products of rie:sel design are subject to regular quality controls. Should one of our products fail to function properly, we regret it.

In addition to the statutory liability for defects, rie:sel design - Ulrike Rieber offer the consumer a voluntary and additional warranty for material and production defects. The warranty starts from the date of purchase and will be covered for 24 to 36 months, depending on the product group.

If there is a problem with our products, please do not hesitate to contact your dealer or rie:sel design. Even outside the warranty period, we always find a conciliatory solution to keep you in the rie:sel family.

There is no warranty for:
- improper handling or use
- wear caused by use
- non-observance of instructions for use and installation
- damage caused by falls/accidents

The following products have a warranty period of 36 months:
– schlamm:PE
– kol:oss
– dic:ker
– dreck:spatz
– criss:cross
– rit:ze
– rit:ze L
– schmutz:fink

The following products have a warranty period of 24 months:
– frame:guard X
– fork:guard
– chain:guard
– re:flex
– bot:tle
– stuhl
– stem:cap
– b170
– the cro:wn

Warranty claims are at the discretion of rie:sel design. rie:sel design is not liable for damages, in particular for indirect, indirect and consequential damages. Material defects and warranty claims can only be asserted by the first owner with a valid proof of purchase. We only exchange the article for the same model. If the model is no longer available, rie:sel design reserves the right to replace the item with an equivalent alternative item. In this case we will inform you beforehand.

In order to file a claim, please send us a short description of the defect with a picture of the product and proof of purchase to info@riesel-design.com.